Dear Friends,

Ah… the sweet familiarity of my own keyboard – in less than 24 hours. You just can’t beat that. I should create a graphic image of Dell’s logo on top of a shining white horse. That’s how I feel about them today.

Last night, around 6:00 p.m. my power adapter became my puppy’s chew toy; before 12:30 p.m. this afternoon, the DHL truck was at my door with a new one. Free shipping, too. Kudos to you, Dell.

So during those precious few hours in between, I used my kids’ desktop. After I sorted through all the crap that was on it, I decided to do some cleaning up.

Sigh… what was I thinking, anyway?

To make a long boring story a short boring story, I ended up with some critical software half installed, half uninstalled. Not good. Dell’s software service department was quick to respond to my initial call – a pleasant, smart voice on the other end guided me through a couple of attempts to fix it. He decided it wasn’t within his scope (which I appreciated so much that he knew it right away, instead of leafing through his notebook trying to make stuff up) so he transferred me to the software gurus. Ugh.

The Indian accent on the other end of the line was strong, but his English was quite good, and I was happy about that.

I quickly realized that he didn’t know diddly-squat about my problem. Now, I’m no techie, that’s for sure, but I know just enough to be dangerous to myself and others. Then, this guru turned into Mr. Salesman, as he tried to talk me into spending just $249 for software support for a “whole year” which would include up to 4 “incidences.” I did not need this today.

So after I told him to forget it, I was left to my own devices to fix this thing. And, believe it or not, fix it I did – even visited my old pal, DOS, the black hole. Oh, the memories…

All of this, and about 5 loads of laundry, too. (Not to mention homework for the little guy, morning routines, giving the pup his medicine, and trying to keep the “sick” daughter busy.) The kids’ computer is decently organized and protected.

I wonder, if I can learn to speak with an Indian accent, maybe Dell will route calls right to my house and I can work from home as a guru.

Sincerely yours,
Super Mom

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